Front Desk Flow
A hotel booking and front-desk system for Harbor & Pine — redesigned around one idea: show what needs attention first.
- Platform
- Desktop web app
- Scope
- 15 screens · 5 areas
- AI
- Observe · Suggest · Act
Front-desk software tends to show everything at once. At 3 PM on a full Friday, staff need the opposite: the few things that will go wrong if nobody acts — two arrivals without a room, $310.90 still to collect — in plain sight.
Booking flow → AI layerTap a step
Reservations
The day opens on four numbers and three problems: two arrivals without a room, $310.90 to collect, and room 203 out of order — each with its next step.
Principle: attention first
The AI layer — try the insight card
Every suggestion shows why, what it’s based on and how sure it is. Nothing changes until someone confirms — and everything can be undone.
ObservesReservations, folios, room status, rates and staff schedules. Nothing outside the hotel’s data.
SuggestsEvery insight shows why, what it’s based on and how sure it is.
Acts only with youChanges wait for confirmation and can be undone. Payments and refunds always need a person.
Suggestion
High confidence
Assign Lindqvist to King 207
Harbor view, inspected and free through Oct 11. He asked for a harbor view on both past stays.
Read
Attention firstEvery screen opens on what needs action — rooms to assign, balances to collect — before the full list.
Frame
One booking flowRoom & dates → guest details → checkout, with a live summary and a 15-minute room hold.
Build
The whole propertyRooms, room types, rates, services, invoices, staff and permissions — the setup that makes the desk work.
AI
A permission ladderObserve → suggest → act with approval → act on its own, set per task. Payments always stay with a person.
Walk the booking flow.